At 1 Service Group, we’ve built our reputation on delivering exceptional service tailored to the unique needs of Australia’s infrastructure sector. Originally founded as a fire safety specialist, our journey began with a commitment to providing high-quality maintenance, repairs, and minor works for the infrastructure sector. Over the past decade, we’ve expanded our expertise to include plumbing and mechanical air systems, becoming a comprehensive service provider trusted by clients across industries.
About
We’ve built our reputation on delivering exceptional service tailored to the unique needs of Australia’s infrastructure sector.
Mission – Vision – Values
Mission
To deliver reliable, high-quality services that enhance the safety, efficiency, and sustainability of our clients’ operations. We achieve this through expert maintenance, system upgrades, and compliance solutions that support the long-term performance of critical infrastructure across Australia.
Vision
To be the leading provider of smart, sustainable maintenance solutions for the infrastructure, industrial, and commercial sectors—trusted for our technical expertise, driven by innovation, and respected for our commitment to people and the planet.
Values
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Safety First
We put the safety of our people, clients, and communities at the core of everything we do—on site and beyond. -
Integrity & Accountability
We stand by our work and our word, delivering services with professionalism, transparency, and reliability. -
Innovation with Purpose
We embrace new technologies and smarter practices that add value, reduce risk, and improve performance. -
Sustainability in Action
We’re committed to environmentally responsible practices, including supporting PFAS-free systems and reducing our ecological footprint. -
Diversity & Inclusion
We foster a diverse workforce that reflects the communities we serve—including Indigenous Australians, women in trades, and professionals from a wide range of backgrounds—because we believe diverse teams build better solutions.
Our Philosophy
At 1 Service Group, our philosophy is built on a foundation of integrity, accountability, and unwavering commitment to safety and performance. We understand that the infrastructure environments we work in—such as tunnels, metro systems, and large-scale facilities—demand more than just technical skill; they require trust, precision, and a client-first mindset.
We live by a simple yet powerful promise:
“Deliver what we promise.”
This isn’t just a slogan—it’s the way we do business. By maintaining streamlined operations, clear communication, and a sharp focus on our clients’ needs, we consistently deliver outcomes that meet and exceed expectations.
Our approach is shaped by five key principles:
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Integrity in Action: Transparency and honesty are at the core of every interaction. We build trust through reliability and a no-surprises mindset.
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Safety Above All: We treat safety not as a requirement, but as a culture—protecting lives, assets, and environments with every job we undertake.
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Precision and Performance: Our work in complex infrastructure systems demands excellence. We bring expert knowledge and attention to detail to ensure optimal performance and compliance.
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Long-Term Partnerships: We are not just contractors—we’re long-term partners who take ownership of our role in your operations, delivering consistent value and reliability.
Our philosophy empowers us to form lasting relationships based on trust, results, and a shared commitment to operational excellence.
Our Expertise
Fire Protection
Our roots are in fire safety. With over a decade of experience, we specialise in the inspection, testing, maintenance, and certification of complex fire systems. Our team of FPAA-accredited practitioners is equipped to handle everything from routine checks to emergency services, ensuring your systems remain compliant and operational.
Mechanical Air
Mechanical systems are the backbone of any operation. From routine servicing and repairs to system upgrades and optimisation, we bring technical expertise and innovative solutions to maximise performance and minimise downtime for your critical equipment.
Plumbing
Water is a critical resource, and we’re experts in its management. Whether it’s designing and installing custom systems, maintaining irrigation infrastructure, or treating wastewater, we provide efficient, sustainable, and compliant water solutions that support your operations and the environment.
Why Choose Us?
- Decades of Experience: With over 10 years of service, our team understands the complexities of infrastructure systems and delivers tailored solutions for every challenge.
- Certified Professionals: Our technicians are accredited by leading industry bodies, including the Fire Protection Association of Australia (FPAA).
- Client-First Approach: By staying agile and focused, we provide our clients with personalised attention and superior service.
- Integrated Services: Fire, water, and mechanical expertise under one roof for seamless operations.
- Proven Reliability: We’ve never failed to deliver on our promises, ensuring trust and peace of mind for our clients.
Industries We Serve
Our multidisciplinary expertise allows us to cater to a wide range of industries, including:
- Infrastructure and Utilities
- Industrial and Manufacturing Facilities
- Commercial Properties
- Healthcare and Educational Institutions
- Retail and Hospitality
Our Team
At 1 Service Group, we’re proud to have a team of highly skilled technicians who bring years of experience in fire safety, water management, and mechanical systems. Their deep knowledge of infrastructure systems ensures that we can tackle even the most complex challenges with confidence and precision.
A Commitment to Excellence
From our humble beginnings to becoming a leading provider of integrated services, 1 Service Group remains committed to excellence in everything we do. Whether you need comprehensive fire safety solutions, sustainable water systems, or reliable mechanical services, we’re here to deliver with integrity and expertise.
Partner with us today to experience the difference of working with a team that truly cares about your success. Contact us to learn more about our services or schedule a consultation.